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Service & FAQ

Quality Service

We believe what customers need is not only a professional, reliable and efficient project management team to provide a complete power production line with perfect design and excellent-quality machines, but also considerate and professional service. So our final target is not winning orders from our customers but let all our customers feel relax and satisfied with all we have served.
Pre-sale Service

Pre-sale service

Pre-sale service

Seize Air has accumulated rich experiences and data about machinery application thanks to its strong engineer team who have professional background and years’ experience in chemical and mechanical fields. We will provide reasonable machine selection and design scheme to you based on your enquiry and our mutual discussion.

Meanwhile, to meet different materials’ requirement, Seize Air has a professional laboratory for both small-batch and mid-batch experiments. You could choose production machines based on the data from experiments.

Pre-sale Service

Sale service

Sale service

The designated project manager in Seize Air is responsible for each project to follow-up from beginning to the end. The manager will be taking care of following work: audit technical drawing, follow up the quality and progress of outsourced parts, follow up the production progress, control the quality of semi-products and finished products, ensure the machine appearance, compile the ex-factory report and technical document, logistics, install and debug the equipment and train the operators. The manager’s job will not finish until the machines are handed over to the customer. During the whole process, the manager shall report the order progress to the customers in time.

Pre-sale Service

After-sale service

After-sale service

With world-class after-sales service system and service team, Seize Air provides excellent service to our customers adhering to the aim of customer satisfaction.
We guarantee:
01: We ensure one year warranty, life-long service and provides technical support free of charge within or after warranty;
02: We provide 24-hour customer hot-line service. There are professional engineers to answer customers’ questions. We will respond within 1 hour after receiving feedback from customers.
03: Professional technical serviceman will go to the site if the problem can not be solved over the phone call, and they will not leave until the problems are solved.
04: Within the warranty period, we provide recall repair services for free(Excluding force majeure damage and artificial damage). After the warranty period, we only charge cost of the required materials;
05: We have big warehouse of spare parts. All the spare parts of Seize Air machines will be available at market or our company in 10 years from the delivery of the machine with charge of the required-materials cost.
06: Equipment updating service: with continuous innovation and upgrading of Seize Air products, if the performance of the machine you bought can not meet your requirements after years of service, we can provide upgrading service at charge of cost price only.
07: We will archive documents such as commercial documents, technical documents, ex-factory records, maintenance records, repair records etc of each machine or project in our system to provide better and faster service to every customer.

Air Compressor FAQ

What causes the high temperature of the air compressor oil and how to control?

The main reasons for the high temperature of the air compressor oil are: the ambient temperature is too high (mainly in summer), the temperature of the circulating cooling water is high or the cooler is blocked; the outlet pressure is too high, etc. The control methods:

  1. For the reason that the indoor ambient temperature is high in summer, we can ventilate the workshop as much as possible. If the temperature is too high, we can regularly flush the workshop floor with cooling water to cool down;
  2. Take measures to reduce the circulating water temperature;
  3. Usually, the blockage of the oil cooler is also one of the reasons for the increase of oil temperature. Therefore, when the oil cooler is found to be blocked, it should be cleaned in time to ensure the cooling effect of the oil cooler and the normal operation of the equipment.
  4. When the oil temperature is higher than 50 ℃ for a long time, and the circulating cooling water cannot reduce the oil temperature, a certain proportion of fresh tap water should be passed into the circulating cooling water to reduce the temperature of the cooling water or the oil. If the oil temperature cannot be lowered by passing fresh tap water, the fresh tap water can be passed directly to the cooler system, but this time should not be too long, and it should be between 1–6 days.
What should be paid attention to in the maintenance of air compressors in summer?
  1. Check whether the drain pipe is in good working condition. Higher humidity in summer creates more condensation, and gutters need to handle the extra flow.
  2. Remove debris and clear clogged coolers to prevent overheating of the compressor.
  3. Clean or replace the compressor filter. A dirty filter will cause a drop in pressure, but a clean filter will reduce energy consumption and keep the compressor running efficiently.
  4. Properly ventilate your compressor room. Especially in summer, it is important to use ducts and vents to remove hot air from the room or compressor room.
  5. If a water-cooled compressor is used in your system, please adjust the pressure, flow and temperature of the water entering the compressor to avoid overheating.
What should you pay attention to when turning off the air compressor?
  1. If stop normally during the normal running of the air compressor, just need to press the stop button directly.
  2. If a fault occurs during operation and need to stop, press the emergency stop button.
  3. Drain the cooling water for the air compressor everyday before starting.
  4. If the air compressor is not in use, it should be cleaned and maintained and properly placed.
What should be paid attention to during the operation of the air compressor?
  1. Check the value displayed on each instrument, and compare with the specified value, check whether it is within the range of normal requirements;
  2. Check the current, voltage and temperature rise of the motor according to the instructions of the motor factory;
  3. Pay attention to check the oil level in the oil tank, check whether it is within the specified safety range;
  4. All devices of the machine should be inspected regularly, such as safety valves and instruments, which are generally inspected once a year, and should be corrected in time when problems are found;
  5. Pay attention to the sound of the unit during its running, if there is noise or collision sound, targeted measures should be taken according to the actual situation;
  6. During maintenance, pay attention to check the wear situation of the piston guide ring, piston ring and packing seal, and the condition of each mating surface and friction surface.